Offers, Prices, Payments and Delivery Deadlines
Based on its commercial policy, ROYAL PADEL will be able to make final price changes, whether due to loyalty, volume of purchase of a certain user or others that ROYAL PADEL may stipulate in due course. However, it will be ROYAL PADEL who, freely and voluntarily, offers these discounts and / or discounts to those whom it deems appropriate, not being able to be demanded or requested at any time by other Users.
The price that appears indicated at all times in the product includes VAT.
ROYAL PADEL reserves the right to unilaterally modify the prices of the products without prior notice.
In case that for reasons beyond the control of ROYAL PADEL, the requested product is not available in your order, we will offer you the replacement of the requested product with another of the same price and similar quality, without prejudice to your right to cancel the order and request the return of the amounts paid.
The purchased products must be paid at the moment of signing the contract by means of one of the selected means of payment which, for the greater security of the client, are:
- Credit card.
ROYAL PADEL will proceed to issue and send the invoice to the customer by email. The invoice will be sent once the order is fully paid.
REALIZATION OF ORDERS
Steps that once the CLIENT has registered has to give until the purchase is finished
- Selection of the shipping data where you want to receive the purchased product
- Selection of payment form to choose between: Credit card or Paypal.
- Use of the discount code if applicable
- Fill in the comments of your order if applicable
- Billing address selection
- Order confirmation
DELIVERY OF ORDERS
The delivery of orders will be made at the delivery address freely designated by the CLIENT. In this way, the provider assumes no responsibility for when the delivery of the product or service does not occur as a result of the data provided by the customer being false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the control of the customer. shipping company, assigned for this purpose, as is the absence of the recipient.
Without prejudice to the foregoing, the lender must take the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so it can not impute any responsibility against the provider. Delivery times are from 1 to 7 days depending on the product’s stock. The client will be notified of possible delays.
The standard delivery time is 24-48 hours. The cost for the client will be free for shipments to the Peninsula and the Balearic Islands. In case of a different destination, the corresponding rate indicated at the time of purchase will be applied.
Return product clause
Available within the first 15 days of purchase
ROYAL PADEL will accept the return of the purchased material in the following cases:
The material sent to the customer has arrived damaged, broken or in bad conditions.
ROYAL PADEL will take care of the shipping costs. The customer is obliged to check the material within 24 hours after receiving the material in order to verify that it is in good condition. In the event that these 24 hours have been exceeded, ROYAL PADEL will be exempt from any responsibility in the material received by the client.
The material sent to the client is not the requested one.
ROYAL PADEL will take care of the shipping costs. The client is obliged to review the material within 48 hours once the material has been received in order to verify that it is correct and inform ROYAL PADEL within that period in the event that an error has occurred. ROYAL PADEL will replenish the product to the customer for the correct product, without additional charges.
The customer must return the wrong material in the same state in which it was delivered, without unsealing or using it, with its original packaging intact and, therefore, in perfect condition for sale.
The customer has received his order correctly and wishes to return it for not satisfying him.
In this case, the refund will not be accepted.
All products offered through the website are completely original ROYAL PADEL.
Our products are guaranteed for 6 months from the date of the purchase invoice, although during the first months the defect that the product may present is presumed to originate from the factory, unless proven otherwise, the customer must demonstrate that it is also a factory defect. Always with invoice or purchase ticket.
If before the sixth month, there is a deterioration in the article and the customer suspects that it may be due to a manufacturing failure, you can make use of the guarantee by contacting our customer service. For this you can:
- Send an email with the attached invoice and photographs of the shovel in the first instance to: email@example.com
- Call +34 93804921 and explain what happened. The customer service hours are from 9:30 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:00 p.m.
Once talked with the customer service, sent the shovel and that it has been analyzed by the technical service can be given three situations:
- The technical service fix the product and it is returned to the customer.
- That the technical service change the article for a new one. In this case the same article will ALWAYS be returned, the change being not possible for a different one (except for lack of stock).
- That the technical service determines that the product has no manufacturing fault and that the change or repair is not applicable. In this case the original product will be returned to the customer.